Frequently Asked Questions
Some of the main FAQ are answered here. If you'd like to ask something else, please send a message and we'll get back to you.
Where are the kit assembly instructions?
The assembly instructions are emailed to the email address you provide when you order. If you didn't receive them please check your spam box. Additionally, some email providers filter emails at source even before it gets to your computer - please check your email inbox spam via the provider's website. Alternatively you can download instructions from the Downloads page
Can I customise my kit?
Sure! If you would like something special, please Send a Message or an email with what you'd like and we'll see what we can do. Often small customisations are at no extra charge
Do you do bespoke designs?
Certainly. We are very happy to hear of any custom or bespoke design requirements and to produce something special for you, please Send a Message or an email
My order did not arrive
Please Send a Message or an email and we'll look into it straight away
My order has a part missing
Orders are very carefully checked before dispatch but mistakes can sometimes happen. Please Send a Message or an email and we'll look into it straight away
I built my kit but it doesn't work
Let's get it working. Please Send a Message or an email and describe the problem you are seeing